20 minutes
The window sits on the referral
A referral arrives by email or phone and gets a clock. Whoever is on intake sees it count down and accepts inside the pharmacy's window.
For agencies
Referrals accepted inside the window, open visits staffed by the nurse who asked first, and every step timestamped. The office reads the same board the nurses do.
20 minutes
A referral arrives by email or phone and gets a clock. Whoever is on intake sees it count down and accepts inside the pharmacy's window.
Open visits
Every licensed nurse within range sees the visit by distance and urgency. No group text, no calling down a list.
First to ask
Requests arrive with timestamps. Scheduling assigns the one that makes sense and the others are told. Nothing is remembered wrong later.
Pre-visit
Called the patient. Meds and supplies are in the home. Each tick is on the visit and flagged on Today, so nobody drives to a house that is not ready.
Approvals
Admins read Today, a visit, and its pre-visit check, and approve or deny requests from the phone. Scheduling itself stays in AlayaCare on a computer.
Access
Turn a nurse off and their messaging, photos and education stop on the phone immediately. Not at next sign-in. Now.
Straight answers